Website Transition FAQ
Website Transition FAQ
1. Why don’t I see my old account on the new website?
Only customer accounts with orders placed in 2025, or with an active subscription during the transition, were transferred to the new website. Accounts from 2024 or earlier were not moved.
2. I had an account before 2025. What should I do?
If your previous account was from 2024 or earlier, you will need to create a new account on the new site.
**3. What should I do when plFeaturedAccount Access: Password Reset and Login Help
Account Access Help
If you are having trouble logging in, resetting your password, or receiving emails from us, the information below should help resolve the most common issues.
Forgot or Reset Your Password
Enter the email address you used to create your account, and we will send a password reset link from orders@osler.org.
If you do not receive the email right away, please check your spam or junk folder.
Email (Username):
Locked Out of YFeaturedHow do I access my Subscription-Based or Virtual Review Course?
You can access your subscription-based reviews and eligible virtual course materials from your Osler account dashboard.
The video below walks you through the process step by step.
How to access your course
Go to www.osler.org.
Click My Account or Log In.
Sign in using the email address you used when you registered or purchased the course.
From your account dashboard, select the Subscription-Based/Virtual Courses tab.
Click the course or rFeaturedHow to Use the Osler Video Player
The video below provides a quick overview of the Osler video player and its controls.
The Osler Institute Player Help
Video player controls
The controls appear along the bottom of the video player. From left to right:
Play/Pause — Start or pause the video.
Rewind 10 Seconds — Move backward 10 seconds.
Next Up — Advance to the next video in the playlist.
Volume — Adjust or mute the audio.
Time Played/Total Time — View your current poFeaturedCME Credits
Do I receive CME credit?
CME credit is available for eligible Osler courses. To receive CME credit, participants must attend and/or complete the course requirements.
The number of CME credits available may vary by course. Please refer to the individual course page or course materials for the specific credit amount.
A La Carte Mock Oral Only
CME credit and Osler guarantee policies do not apply to A La Carte Mock Oral Only purchases.
Accreditation Statement
The Osler Institute isFeatured