Question 1

How do I access my Subscription-Based or Virtual Review Course?

Accepted Answer

You can access your subscription-based reviews and eligible virtual course materials from your Osler account dashboard. The video below walks you through the process step by step.

How to access your course

Go to www.osler.org.
Click My Account or Log In.
Sign in using the email address you used when you registered or purchased the course.
From your account dashboard, select the Subscription-Based/Virtual Courses tab.
Click the course or review you would like to access.

Why don’t I see my course yet?

If you registered for a scheduled virtual review course, course materials may not appear until the course is available. Scheduled course materials are available for viewing only during the dates the course is scheduled to run. If you purchased a subscription-based review, make sure you are logged in with the same email address used at checkout.

Still need help?

If your course is not showing and you believe it should be available, please contact us via chat or email and include the course name and the email address used to register.

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Question 2

What is the Osler "Until You Pass" Guarantee?

Accepted Answer

The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event of a learner not passing their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, you can re-enroll in an Osler course or resubscribe to the same term online review until you pass. This offer is tuition-free, but a corresponding failed examination attempt must precede each free course.

Please be aware that the course registration fee does not cover the costs of hotels, meeting amenities, and any additional mock orals or study materials. If you want to enroll in a course under the guarantee, please make sure that you complete the enrollment process more than 30 days before the course start date. By doing so, you can avoid any late fees that may apply if you enroll after this time frame.

*Some restrictions apply: The course must be equal to or lesser value than the previous course. You may upgrade to a different course at a discounted rate. If the same course isn't available, we offer a three-month subscription-based course in its place. Additional mock orals or a la carte course options are excluded from our guarantee option.

To utilize the Osler Guarantee, Osle

Question 3

Account Access: Password Reset and Login Help

Accepted Answer

Account Access Help

If you are having trouble logging in, resetting your password, or receiving emails from us, the information below should help resolve the most common issues.

Forgot or Reset Your Password

Enter the email address you used to create your account, and we will send a password reset link from orders@osler.org. If you do not receive the email right away, please check your spam or junk folder. Email (Username):

Locked Out of Your Account

If you make multiple unsuccessful login attempts, your account may be temporarily locked for security reasons. Please wait 30 minutes before trying again.

Not Receiving Our Emails

If you are not receiving emails from us, please check your spam or junk folder first. This issue is most common with email addresses managed by universities, hospitals, and larger organizations, where spam filtering may block or delay automated messages. You may also want to add @osler.org to your safe sender list. Instructions vary by email provider, so you can check your provider’s help section or search online for steps. If your email is managed by your employer or institution, you may need assistance from your IT department. If you continue to have trouble receiving emails, please contact our Customer Team: Email: info@osler.org Phone: 800-356-7537

Common Login Troubleshooting Tips

Many login issues can be resolved by trying on

Question 4

How to Use the Osler Video Player

Accepted Answer

The video below provides a quick overview of the Osler video player and its controls. ${youtube}The Osler Institute Player Help

Video player controls

The controls appear along the bottom of the video player. From left to right:

Play/Pause — Start or pause the video.
Rewind 10 Seconds — Move backward 10 seconds.
Next Up — Advance to the next video in the playlist.
Volume — Adjust or mute the audio.
Time Played/Total Time — View your current position and the total video length.
More Videos — Browse other videos available in the playlist.
Settings — Adjust the video quality or playback speed.
Full Screen — Expand the video to fill your screen.

Browse more videos

Select More Videos to view and choose from the other videos available in the playlist.

Change the video quality

Open Settings and select Quality to adjust the video resolution. A lower resolution may help if your internet connection is slow or the video is buffering.

Change the playback speed

Open Settings and select Playback Rates to make the video play faster or slower. On some phones, tablets, or browsers, the

Question 5

Repeat Discounts and Return Customer Discounts

Accepted Answer

The Osler Institute offers discounts to returning customers, but the type of discount depends on the product you are purchasing.

Live and Virtual Review Courses

Once you have attended an Osler live or virtual review course at the full physician or resident registration fee, future eligible live or virtual review courses qualify for a 20% Repeat Attendee Discount off the standard physician registration fee.

Subscription-Based Reviews

After you purchase a subscription-based review, future eligible purchases of subscription-based reviews will automatically receive a Return Customer Discount when you are logged into your account. If you notice a lower price displayed on an eligible subscription-based review, it is because your Return Customer Discount has been applied automatically. If you have questions about your discount eligibility or believe a discount is missing, please contact us through chat or email before completing your purchase.

Question 6

Group Discounts

Accepted Answer

The Osler Institute offers group discounts for residency programs with multiple residents participating in eligible live virtual or subscription-based reviews.

Group discount rates

Programs may qualify for the following discounts:

2–3 residents: 35% off registration
4 or more residents: 50% off registration

How to request a group discount

To request a group discount, please have your program coordinator or program director send the request on the program’s official letterhead. Please include the following information:

Program name
Program address
Program contact information
Names of all participants
Email addresses for all participants
Preferred payment method for the group

What happens next?

Once we receive the required information, we will review the request and send an invoice to the appropriate program contact. Group discounts are subject to eligibility and may not be combined with other discounts, promotional offers, or special pricing. For questions about eligibility or the registration process, please contact us through chat or email before submitting your request.

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