• How do I access my Subscription-Based or Virtual Review Course?

  You can access your subscription-based reviews and eligible virtual course materials from your Osler account dashboard. The video below walks you through the process step by step. How to access your course Go to www.osler.org. Click My Account or Log In. Sign in using the email address you used when you registered or purchased the course. From your account dashboard, select the Subscription-Based/Virtual Courses tab. Click the course or rFeatured

• What is the Osler "Until You Pass" Guarantee?

  The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event of a learner not passing their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, youFeatured

• Account Access: Password Reset and Login Help

  Account Access Help If you are having trouble logging in, resetting your password, or receiving emails from us, the information below should help resolve the most common issues. Forgot or Reset Your Password Enter the email address you used to create your account, and we will send a password reset link from orders@osler.org. If you do not receive the email right away, please check your spam or junk folder. Email (Username): Locked Out of YFeatured

• How to Use the Osler Video Player

  The video below provides a quick overview of the Osler video player and its controls. The Osler Institute Player Help Video player controls The controls appear along the bottom of the video player. From left to right: Play/Pause — Start or pause the video. Rewind 10 Seconds — Move backward 10 seconds. Next Up — Advance to the next video in the playlist. Volume — Adjust or mute the audio. Time Played/Total Time — View your current poFeatured

• Repeat Discounts and Return Customer Discounts

  The Osler Institute offers discounts to returning customers, but the type of discount depends on the product you are purchasing. Live and Virtual Review Courses Once you have attended an Osler live or virtual review course at the full physician or resident registration fee, future eligible live or virtual review courses qualify for a 20% Repeat Attendee Discount off the standard physician registration fee. Subscription-Based Reviews After you purchase a subscription-based review, futurFeatured

• In which time zone are the Virtual Review Courses held?

  Unless noted otherwise, all Osler Virtual Review Courses are held in Eastern Time (ET). Typical course hours are 8:00 AM–8:00 PM Eastern Time, but the exact schedule may vary by course. Please refer to your course agenda or registration materials for the confirmed daily schedule. If you are joining from another time zone, please convert the course times from Eastern Time to your local time zone before the course begins.Featured

• How to Turn On Live Captions for Osler Videos

  Live captions can automatically transcribe spoken audio while an Osler video is playing. The steps depend on your browser and operating system. Google Chrome on Windows or Mac Open Google Chrome. Select the three-dot menu in the upper-right corner. Select Settings. Select Accessibility. Turn on Live Caption. Return to the Osler video and select Play. A caption box should appear when speech is detected. You can move the caption box to another locaFeatured

• Refund Policy for Streaming Products

  Streaming products may be eligible for a partial refund if the refund request is submitted within two days of purchase. Refund eligibility may depend on the product purchased, whether course materials have been accessed, and other order details. If you would like to request a refund, please contact us through chat or email and include your order number and the email address used to place the order. Please note that refunds for streaming products are evaluated on a case-by-case basis in accFeatured

• Price Adjustments

  Do you offer price adjustments? Yes, If The Osler Institute publishes an eligible coupon within six days of your purchase, you may qualify for a price adjustment. To be eligible: Your request must be submitted within six days of the original purchase. The coupon must apply to the course or product you purchased. The coupon must have been published after your purchase. Price adjustments cannot be combined with another discount, coupon, or promotional offer. To request a price aFeatured

• Group Discounts

  The Osler Institute offers group discounts for residency programs with multiple residents participating in eligible live virtual or subscription-based reviews. Group discount rates Programs may qualify for the following discounts: 2–3 residents: 35% off registration 4 or more residents: 50% off registration How to request a group discount To request a group discount, please have your program coordinator or program director send the request on the program’s official letterhead.Featured

• Enrolling Someone Other Than Yourself

  If you are registering or purchasing a course for someone else, please enter the participant’s information in the Additional Information section during checkout. Please include the participant’s: Full name Mailing address Cell phone number Email address Please use the participant’s email address on the user account, not the purchaser’s. This helps ensure the participant can access their course materials, subscription-based review, or virtual course after registration. If you areFeatured

• CME Credits

  Do I receive CME credit? CME credit is available for eligible Osler courses. To receive CME credit, participants must attend and/or complete the course requirements. The number of CME credits available may vary by course. Please refer to the individual course page or course materials for the specific credit amount. A La Carte Mock Oral Only CME credit and Osler guarantee policies do not apply to A La Carte Mock Oral Only purchases. Accreditation Statement The Osler Institute isFeatured

• Website Transition FAQ

  Website Transition FAQ 1. Why don’t I see my old account on the new website? Only customer accounts with orders placed in 2025, or with an active subscription during the transition, were transferred to the new website. Accounts from 2024 or earlier were not moved. 2. I had an account before 2025. What should I do? If your previous account was from 2024 or earlier, you will need to create a new account on the new site. **3. What should I do when plFeatured