• What’s the course guarantee?

  The Osler Institute is confident that our program is the best we guarantee. If you have attended an Osler course or a subscription-based review and then failed the examination for which that course was designed within the following nine months, you may re-enroll in an Osler course or resubscribe to the same term subscription-based review until you pass tuition-free. A corresponding failed examination attempt must precede each free course. For complete details see Terms and Conditions (https:Featured

• FORGOT/Reset YOUR PASSWORD

  FORGOT YOUR PASSWORD Enter the email that you used to create your account. Then, we'll email you a link to reset your password. The email will come from orders@osler.org. If you don't get it immediately, please check your SPAM/JUNK folders. Email (Username): LOCKED OUT OF YOUR ACCOUNT If you attempted to log in unsuccessfully multiple times, your account will temporarily lock for security reasons. Please wait 30 minutes, then try again. TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMOFeatured

• How to access my Subscription-Based Review

  How do I access my online review? Your online review will be accessible from (the page utilized to make the purchase). Once logged in, you will see the Video Player window in place of the sample review. For additional information about viewing your online review go to https://www.osler.org/av-how-to/Featured

• Return Policies

  What is the Osler policy on returns? Streaming products A partial refund will be submitted within two days of purchase. Within 30 days, refunds will be made under the following conditions. Printed material may be returned if unused and in “new” condition Electronic media such as USB opened items may be returned for replacement if defective unopened items may be returned for a full purchase price refund. Downloaded are non-refundable All returns must includeFeatured

• Do you have a repeat discount?

  Review course live/virtual review Once you have taken our live/virtual review course at the full physician or resident fee, future live/virtual review courses may become eligible for a 20% discount off the standard physician rate. Online recorded products Once you purchase an online course product from Osler at full price, your future purchases are discounted as you are a return customer. This is why it now states a lower price when logged into your account. Why is a lower price nowFeatured

• Shipping Services offered

  Which U.S. shipping services do you offer? Osler Ships US Postal Service Media Mail unless Priority Mail Service is requested. Priority Mail provides 2 to 7-day delivery. Do you ship internationally? Priority International Services are available internationally. Shipping times vary widely based on destination. Please be aware that there may be a customs duty fee due on international shipments.Featured

• In which time zone are the Virtual Review Courses being held?

  Unless noted otherwise, all our Virtual Review Courses are in Eastern Standard Time (EST).Featured

• Enrolling someone other than yourself

  Are you enrolling someone other than yourself? Please use the Additional Information block to enter. Name Address Cell phone Email address The email address on the user account needs to be the end user's email address.Featured

• Video Player Help

  The player controls left to right. 1. Play 2. Rewind 10 sec 3. Next up 4. Volume 5. Time Played/ Total Time 6. More Videos 7. Settings Quality Playback Rates 8. Full Screen 7. Settings Quality Playback Rates (https://storage.crisp.chat/uFeatured

• Live captions for videos

  IN CHROME Once you push play on the player, the following icon should show up in the upper right-had corner of the browser icon Click on the three lines with the music note, and you will see live catption not turned on Click on the toggle button in the lower right-hanFew readers

• price adjustments

  If Osler publishes a coupon within 15 days of purchase, you are eligible for the price adjustment. *cannot be combined with other discounts.Few readers