• What’s the course guarantee?

  The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event of a learner not passing their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, youFeatured

• How to access my Subscription-Based Review

  How do I access my online review? Your online review will be accessible from (the page utilized to make the purchase). Once logged in, you will see the Video Player window in place of the sample review. When logged into your account your Username and email and then another line will show that says welcome to your Subscription-based Review. Osler Osler@osler.org Welcome to your Subscription-based Oral Review. Video player will be under this heading For additional informatioFeatured

• FORGOT/Reset YOUR PASSWORD

  FORGOT YOUR PASSWORD Enter the email that you used to create your account. Then, we'll email you a link to reset your password. The email will come from orders@osler.org. If you don't get it immediately, please check your SPAM/JUNK folders. Email (Username): LOCKED OUT OF YOUR ACCOUNT If you attempted to log in unsuccessfully multiple times, your account will temporarily lock for security reasons. Please wait 30 minutes, then try again. TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMOFeatured

• Do you have a repeat discount?

  Review course live/virtual review Once you have taken our live/virtual review course at the full physician or resident fee, future live/virtual review courses may become eligible for a 20% discount off the standard physician rate. Online recorded products Once you purchase an online course product from Osler at full price, your future purchases are discounted as you are a return customer. This is why it now states a lower price when logged into your account. Why is a lower price nowFeatured

• In which time zone are the Virtual Review Courses being held?

  Unless noted otherwise, all our Virtual Review Courses are in Eastern Standard Time (EST).Featured

• Return Policies

  What is the Osler policy on returns? Streaming products A partial refund will be submitted within two days of purchase. Within 30 days, refunds will be made under the following conditions. Printed material may be returned if unused and in “new” condition Electronic media such as USB opened items may be returned for replacement if defective unopened items may be returned for a full purchase price refund. Downloaded are non-refundable All returns must includeFeatured

• Video Player Help

  The player controls left to right. 1. Play 2. Rewind 10 sec 3. Next up 4. Volume 5. Time Played/ Total Time 6. More Videos 7. Settings Quality Playback Rates 8. Full Screen 7. Settings Quality Playback Rates (https://storage.crisp.chat/uFeatured

• Shipping Services offered

  Which U.S. shipping services do you offer? Osler Ships US Postal Service Media Mail unless Priority Mail Service is requested. Priority Mail provides 2 to 7-day delivery. Do you ship internationally? Priority International Services are available internationally. Shipping times vary widely based on destination. Please be aware that there may be a customs duty fee due on international shipments.Featured

• Enrolling someone other than yourself

  Are you enrolling someone other than yourself? Please use the Additional Information block to enter. Name Address Cell phone Email address The email address on the user account needs to be the end user's email address.Featured

• Live captions for videos

  IN CHROME Once you push play on the player, the following icon should show up in the upper right-had corner of the browser icon Click on the three lines with the music note, and you will see live catption not turned on Click on the toggle button in the lower right-handFew readers

• Price Adjustments

  If Osler publishes a coupon within 15 days of purchase, you are eligible for the price adjustment. *cannot be combined with other discounts.Few readers

• Group Discounts

  If you have two or three residents interested in participating in live virtual or subscription-based reviews, you are eligible for a 35% discount when registering! If you have four or more residents interested in participating in live virtual or subscription-based reviews, you are eligible for a 50% discount when registering!Few readers

• CME Credits

  Do I receive CME Credits? Attendance/completion of one of our courses is required for CME credit. The Osler Institute is accredited by the Accreditation Council for Continuing Medical Education (AACME) to provide continuing medical education for physicians. A la carte Mock Oral Only *restrictions apply CME Credit and Osler guarantee policies are non-applicable. Accreditation Statement The Osler Institute is accredited by the Accreditation Council for Continuing Medical EducatiFew readers