> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://osler.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Website Transition FAQ

## **Website Transition FAQ**
### **1. Why don’t I see my old account on the new website?**
Only customer accounts with orders placed in **2025**, or with an **active subscription during the transition**, were transferred to the new website. Accounts from **2024 or earlier were not moved**.

### **2. I had an account before 2025. What should I do?**
If your previous account was from **2024 or earlier**, you will need to **create a new account** on the new site.

### **3. What should I do when placing a new order?**
When placing your order, please **add a note saying you are a returning customer**. This helps us quickly verify and assist you.

### **4. Do I need to recreate my subscription?**
If your subscription was active during the transition, it should already be transferred to the new site. If you believe you had an active subscription but don’t see it in your account, please reach out to us so we can review and assist.