FORGOT/Reset YOUR PASSWORD
FORGOT YOUR PASSWORD
Enter the email that you used to create your account. Then, we'll email you a link to reset your password. The email will come from orders@osler.org. If you don't get it immediately, please check your SPAM/JUNK folders.
Email (Username):
LOCKED OUT OF YOUR ACCOUNT If you attempted to log in unsuccessfully multiple times, your account will temporarily lock for security reasons. Please wait 30 minutes, then try again.
TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMON LOGIN PROBLEMS
Clear your browser's cache
If you need help clearing your browser's cache, please click below to get instructions for clearing the cache in all the major browsers.
Google Chrome Go to the three-dot menu () at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History> History > Clear browsing data or More tools > Clear browsing data. Or type "chrome://settings/clearBrowserData" in the omnibar without quotation marks. Any of these options takes you to the dialog box to delete not only the History of your browsing but also your download history (it won't delete the actual downloaded files), all your cookies, cached images, and files (which help load pages faster when you revisit), saved passwords and more. Better yet, you can delete only the info from the last hour, day, week, month, or all to "the beginning of time."
Safari On macOS, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. However, this is doing a lot more than deleting the browser history; it also takes out your cookies and data cache. You can instead click History> Show History to get a pop-up displaying every site you've visited, then take out sites individually without losing the cookies and cache. Zap cookies by going into Preferences > Privacy; delete your cache by going to the Develop menu and picking Empty Caches. If you don't have a Develop menu in Safari, go to Preferences > Advanced and check Show Develop Menu in Menu Bar at the bottom.
Microsoft Edge and Internet Explorer Go to the three-dot menu () in Microsoft Edge and select Settings > Privacy & Security; in the fly-out menu, click the button under Clear browsing data that reads "Choose what to clear." Here you can get rid of browsing history, cookies, cached data, stored form data, saved tabs, media licenses, website permissions, and stored passwords; click Manage Permissions, and you can delete things like sites you've permitted to show pop-ups. You can't delete just one chunk of data from a period like a day or a week, but there is the option to "Always clear this [data] when I close the browser." That ensures you have no browser history stored if you close the browser regularly. Pick more data types, and you'll have next to nothing stored—which is fine until you're entering the same passwords and 2FA logins over and over (the price of freedom, people). Like Google, Microsoft is keeping some of your History online. Click Change what Microsoft Edge knows about me in the cloud to visit a page for your Microsoft account where you can delete that synced browsing history. You can also delete search history at Bing.com, store location data showing where you've logged in, and stuff you've stored in Cortana's notebook. Are you still using Internet Explorer (IE)? You're not alone. To wipe the History in IE11 and 10, go to the Gear icon () at the upper left and select Internet Options. On the General tab, you can check a box next to Delete browsing history on exit or click the Delete button to remove History, passwords, cookies, cached data (called Temporary Internet files and website files), and more. If you instead click Settings, you go to a History tab and ensure your History is only collected for a specific number of days, automatically deleting anything older.
Firefox Select the menu drop-down in the right upper-hand corner select Preferences. Go to the Privacy & Security tab and click Clear Data under the Cookies and Site Data section. Unselect the Cookies and Site Data option, then click the Clear button. Close the Preferences page.
TROUBLESHOOTING TIPS IF YOU ARE NOT RECEIVING OUR EMAILS
If you are not receiving emails from us, they may go to your SPAM/Junk folder. We have found this a significant problem for customers using university, hospital, or other organization that controls junk mail parameters.
One solution is adding the Osler Institute domain (@osler.org) to your safe sender list. You can search Google or refer to the help section of your email provider for instructions on how to do this. Or, if you work for a larger organization, you may need to ask your Information Technology group to assist you with this. Finally, if you continue to have issues, don't hesitate to contact our Customer team for assistance. They can be reached via email at info@osler.org or 800-356-7537.
Enter the email that you used to create your account. Then, we'll email you a link to reset your password. The email will come from orders@osler.org. If you don't get it immediately, please check your SPAM/JUNK folders.
Email (Username):
LOCKED OUT OF YOUR ACCOUNT If you attempted to log in unsuccessfully multiple times, your account will temporarily lock for security reasons. Please wait 30 minutes, then try again.
TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMON LOGIN PROBLEMS
Clear your browser's cache
If you need help clearing your browser's cache, please click below to get instructions for clearing the cache in all the major browsers.
Google Chrome Go to the three-dot menu () at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History> History > Clear browsing data or More tools > Clear browsing data. Or type "chrome://settings/clearBrowserData" in the omnibar without quotation marks. Any of these options takes you to the dialog box to delete not only the History of your browsing but also your download history (it won't delete the actual downloaded files), all your cookies, cached images, and files (which help load pages faster when you revisit), saved passwords and more. Better yet, you can delete only the info from the last hour, day, week, month, or all to "the beginning of time."
Safari On macOS, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. However, this is doing a lot more than deleting the browser history; it also takes out your cookies and data cache. You can instead click History> Show History to get a pop-up displaying every site you've visited, then take out sites individually without losing the cookies and cache. Zap cookies by going into Preferences > Privacy; delete your cache by going to the Develop menu and picking Empty Caches. If you don't have a Develop menu in Safari, go to Preferences > Advanced and check Show Develop Menu in Menu Bar at the bottom.
Microsoft Edge and Internet Explorer Go to the three-dot menu () in Microsoft Edge and select Settings > Privacy & Security; in the fly-out menu, click the button under Clear browsing data that reads "Choose what to clear." Here you can get rid of browsing history, cookies, cached data, stored form data, saved tabs, media licenses, website permissions, and stored passwords; click Manage Permissions, and you can delete things like sites you've permitted to show pop-ups. You can't delete just one chunk of data from a period like a day or a week, but there is the option to "Always clear this [data] when I close the browser." That ensures you have no browser history stored if you close the browser regularly. Pick more data types, and you'll have next to nothing stored—which is fine until you're entering the same passwords and 2FA logins over and over (the price of freedom, people). Like Google, Microsoft is keeping some of your History online. Click Change what Microsoft Edge knows about me in the cloud to visit a page for your Microsoft account where you can delete that synced browsing history. You can also delete search history at Bing.com, store location data showing where you've logged in, and stuff you've stored in Cortana's notebook. Are you still using Internet Explorer (IE)? You're not alone. To wipe the History in IE11 and 10, go to the Gear icon () at the upper left and select Internet Options. On the General tab, you can check a box next to Delete browsing history on exit or click the Delete button to remove History, passwords, cookies, cached data (called Temporary Internet files and website files), and more. If you instead click Settings, you go to a History tab and ensure your History is only collected for a specific number of days, automatically deleting anything older.
Firefox Select the menu drop-down in the right upper-hand corner select Preferences. Go to the Privacy & Security tab and click Clear Data under the Cookies and Site Data section. Unselect the Cookies and Site Data option, then click the Clear button. Close the Preferences page.
TROUBLESHOOTING TIPS IF YOU ARE NOT RECEIVING OUR EMAILS
If you are not receiving emails from us, they may go to your SPAM/Junk folder. We have found this a significant problem for customers using university, hospital, or other organization that controls junk mail parameters.
One solution is adding the Osler Institute domain (@osler.org) to your safe sender list. You can search Google or refer to the help section of your email provider for instructions on how to do this. Or, if you work for a larger organization, you may need to ask your Information Technology group to assist you with this. Finally, if you continue to have issues, don't hesitate to contact our Customer team for assistance. They can be reached via email at info@osler.org or 800-356-7537.
Updated on: 07/05/2023
Thank you!