FORGOT/Reset YOUR PASSWORD and Locked out of your Account

FORGOT YOUR PASSWORD

Enter the email that you used to create your account. We'll send you a link to reset your password from orders@osler.org. If you don't receive it immediately, it's crucial to check your spam/junk folders as our email might be there.

Email (Username):

LOCKED OUT OF YOUR ACCOUNT

If you've made multiple unsuccessful login attempts, your account will be temporarily locked for security reasons. It's important to wait for 30 minutes before trying to log in again.

TROUBLESHOOTING TIPS IF YOU ARE NOT RECEIVING OUR EMAILS

If you are not receiving emails from us, they may be directed to your spam/Junk folder. We have found this a significant problem for customers using a university, hospital, or other organization that controls junk mail parameters.

One solution is adding the Osler Institute domain (@osler.org) to your safe sender list. You can search Google or refer to the help section of your email provider for instructions on how to do this. Alternatively, if you work for a larger organization, you may need assistance from your IT department. Finally, if you continue to experience issues, please don't hesitate to contact our Customer Team for assistance. They can be reached via email at info@osler.org or by phone at 800-356-7537.

TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMON LOGIN PROBLEMS

Clear your browser's cache

If you need help clearing your browser's cache, click below for simple instructions on how to do it in all the major browsers.

Go to the three-dot menu () at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History> History > Clear browsing data or More tools > Clear browsing data. Or type "chrome://settings/clearBrowserData" in the omnibar without quotation marks. Any of these options takes you to the dialog box to delete not only the History of your browsing but also your download history (it won't delete the actual downloaded files), all your cookies, cached images, and files (which help load pages faster when you revisit), saved passwords and more. Better yet, you can delete only the info from the last hour, day, week, month, or all to "the beginning of time."

On macOS, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then, in the pop-up, pick a timeframe for how far back you want to erase. However, this does more than delete the browser history; it also erases your cookies and data cache. You can instead click History > Show History to get a pop-up displaying every site you've visited, then remove sites individually without losing the cookies and cache. Zap cookies by navigating to Preferences > Privacy; delete your cache by selecting Empty Caches from the Develop menu. If you don't have a Develop menu in Safari, go to Preferences > Advanced and check Show Develop Menu in Menu Bar at the bottom.

Go to the three-dot menu () in Microsoft Edge and select Settings > Privacy & Security; in the fly-out menu, click the button under Clear browsing data that reads "Choose what to clear." Here you can get rid of browsing history, cookies, cached data, stored form data, saved tabs, media licenses, website permissions, and stored passwords; click Manage Permissions, and you can delete things like sites you've permitted to show pop-ups. You can't delete just one chunk of data from a period, such as a day or a week, but there is an option to "Always clear this [data] when I close the browser." This ensures that no browser history is stored if you close the browser regularly. Pick more data types, and you'll have next to nothing stored, which is fine until you're entering the same passwords and 2FA logins over and over (the price of freedom, people). Like Google, Microsoft is keeping some of your History online. Click Change what Microsoft Edge knows about me in the cloud to visit a page for your Microsoft account, where you can delete that synced browsing history. You can also delete search history at Bing.com, store location data showing where you've logged in, and stuff you've stored in Cortana's notebook. Are you still using Internet Explorer (IE)? You're not alone. To wipe the History in IE11 and 10, go to the Gear icon () at the upper left and select Internet Options. On the General tab, you can check the box next to 'Delete browsing history on exit' or click the 'Delete' button to remove History, passwords, cookies, cached data (also known as Temporary Internet files and website files), and more. If you click Settings instead, you will go to a History tab and ensure that your History is only collected for a specific number of days, automatically deleting anything older.

Select the menu drop-down in the top-right corner and select Preferences. Go to the Privacy & Security tab and click Clear Data under the Cookies and Site Data section. Unselect the Cookies and Site Data option, then click the Clear button. Close the Preferences page.

Updated on: 10/07/2025