> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://osler.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Account Access: Password Reset and Login Help

### Account Access Help
If you are having trouble logging in, resetting your password, or receiving emails from us, the information below should help resolve the most common issues.

### Forgot or Reset Your Password
Enter the email address you used to create your account, and we will send a password reset link from [**orders@osler.org**](mailto:orders@osler.org).
If you do not receive the email right away, please check your **spam** or **junk** folder.
**Email (Username):**

### Locked Out of Your Account
If you make multiple unsuccessful login attempts, your account may be temporarily locked for security reasons.
Please wait **30 minutes** before trying again.

### Not Receiving Our Emails
If you are not receiving emails from us, please check your **spam** or **junk** folder first.
This issue is most common with email addresses managed by **universities, hospitals, and larger organizations**, where spam filtering may block or delay automated messages.
You may also want to add **@osler.org** to your safe sender list. Instructions vary by email provider, so you can check your provider’s help section or search online for steps.
If your email is managed by your employer or institution, you may need assistance from your **IT department**.
If you continue to have trouble receiving emails, please contact our Customer Team:
**Email:** [info@osler.org](mailto:info@osler.org)
**Phone:** 800-356-7537

### Common Login Troubleshooting Tips
Many login issues can be resolved by trying one or more of the following:
* Clear your browser cache
* Close and reopen your browser
* Try a different browser
* Wait 30 minutes and try again if your account may be locked
* Check that you are using the same email address used when your account was created
If you need help clearing your browser's cache, click below for simple instructions on how to do it in all the major browsers.

### How to Clear Your Browser Cache

|| Google Chrome 
Open the three-dot menu in the upper-right corner and go to **Settings** → **Privacy and security** → **Clear browsing data**.
You can also type **chrome://settings/clearBrowserData** into the address bar.

|| Safari
In Safari, go to **History** → **Clear History**.
For additional privacy and cache controls, you can also review the settings under **Safari** → **Preferences** → **Privacy** and **Advanced**. 

|| Microsoft Edge and Internet Explorer 
Open the three-dot menu and go to **Settings** → **Privacy, search, and services** → **Clear browsing data**.
Select **Choose what to clear** and remove cached data.

|| Firefox
Open the menu and go to **Settings** → **Privacy & Security**.
Under **Cookies and Site Data**, click **Clear Data**.
### 
Still Need Help?
If you have tried the steps above and still cannot access your account, please contact our Customer Team and we will be happy to assist you.
**Email:** [info@osler.org](mailto:info@osler.org)
**Phone:** 800-356-7537