Q: FORGOT/Reset YOUR PASSWORD and Locked out of your Account

FORGOT YOUR PASSWORD Enter the email that you used to create your account. We'll send you a password reset link from <a href="mailto:orders@osler.org">orders@osler.org</a>. If you don't receive it immediately, it's crucial to check your spam/junk folders as our email might be there. Email (Username): LOCKED OUT OF YOUR ACCOUNT If you've made multiple unsuccessful login attempts, your account will be temporarily locked for security reasons. Please wait 30 minutes before trying to log in again. TROUBLESHOOTING TIPS IF YOU ARE NOT RECEIVING OUR EMAILS If you are not receiving emails from us, please check your spam or junk folder. We have found that this issue commonly affects customers from universities, hospitals, or other organizations that manage spam filters. One solution is adding the Osler Institute domain (@osler.org) to your safe sender list. You can search Google or refer to the help section of your email provider for instructions on how to do this. Alternatively, if you work for a larger organization, you may need assistance from your IT department. Finally, if you continue to experience issues, please don't hesitate to contact our Customer Team for assistance. They can be reached via email at <a href="mailto:info@osler.org">info@osler.org</a> or by phone at 800-356-7537. TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMON LOGIN PROBLEMS Clear your browser's cache If you need help clearing your browser's cache, click below for simple instructions on how to do it

Q: Do you have a repeat discount? Lower Price showing after purchasing a subscription based review?

Review course: live or virtual review. Once you have taken our live/virtual review course at the full physician or resident fee, future live/virtual review courses may become eligible for a 20% discount off the standard physician rate. Subscription-Based Online recorded products As a return customer, your loyalty is rewarded with a discounted price for future purchases of our Subscription-Based online course product. This is why you now see a lower price when you are logged into your account. Why is the price for the Subscription-Based online review product now lower? Wondering why the price for the Subscription-Based online review product is now lower? It's because, as a return customer, you're now eligible for a discount on your future online product purchases. The lower price you see now is the discounted price.

Q: Video Player Help

${youtube}<a href="mzjIGviVn9w">The Osler Institute Player Help</a> **The player controls left to right. ** 1. Play 2. Rewind 10 sec 3. Next up 4. Volume 5. Time Played/ Total Time 6. More Videos 7. Settings Quality Playback Rates 8. Full Screen 6 More Videos <img src="https://storage.crisp.chat/users/helpdesk/website/-/a/b/0/9/ab091649ecee5000/jwplayer-help-4_heshp4.png" alt="More Videos" /> 7. Settings Quality <img src="https://storage.crisp.chat/users/helpdesk/website/ab091649ecee5000/jwplayer-help2_1h2k5ic.png" alt="" /> Playback Rates <img src="https://storage.crisp.chat/users/helpdesk/website/ab091649ecee5000/jwplayer-help-3_sr6404.png" alt="" />

Question 1

What’s the course guarantee?

Accepted Answer

The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event of a learner not passing their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, you can re-enroll in an Osler course or resubscribe to the same term online review until you pass. This offer is tuition-free, but a corresponding failed examination attempt must precede each free course.

Please be aware that the course registration fee does not cover the costs of hotels, meeting amenities, and any additional mock orals or study materials. If you want to enroll in a course under the guarantee, please make sure that you complete the enrollment process more than 30 days before the course start date. By doing so, you can avoid any late fees that may apply if you enroll after this time frame.

*Some restrictions apply: The course must be equal to or lesser value than the previous course. You may upgrade to a different course at a discounted rate. If the same course isn't available, we offer a three-month subscription-based course in its place. Additional mock orals or a la carte course options are excluded from our guarantee option.

To utilize the Osler Guarantee, Osle

Question 2

How do I access my Subscription-Based/Virtual reviews?

Accepted Answer

[How do I access my Subscription-Based/Virtual reviews?]() Within the Subscription-Based/Virtual Courses tab of your account dashboard, you will find both your subscription-based reviews and/or your virtual course access. Materials for scheduled review courses will only appear and be available for viewing during the specific dates the course is scheduled to run.

${youtube}Access subscription/Virtual courses

Question 3

FORGOT/Reset YOUR PASSWORD and Locked out of your Account

Accepted Answer

FORGOT YOUR PASSWORD Enter the email that you used to create your account. We'll send you a password reset link from orders@osler.org. If you don't receive it immediately, it's crucial to check your spam/junk folders as our email might be there. Email (Username):

LOCKED OUT OF YOUR ACCOUNT If you've made multiple unsuccessful login attempts, your account will be temporarily locked for security reasons. Please wait 30 minutes before trying to log in again.

TROUBLESHOOTING TIPS IF YOU ARE NOT RECEIVING OUR EMAILS If you are not receiving emails from us, please check your spam or junk folder. We have found that this issue commonly affects customers from universities, hospitals, or other organizations that manage spam filters.

One solution is adding the Osler Institute domain (@osler.org) to your safe sender list. You can search Google or refer to the help section of your email provider for instructions on how to do this. Alternatively, if you work for a larger organization, you may need assistance from your IT department. Finally, if you continue to experience issues, please don't hesitate to contact our Customer Team for assistance. They can be reached via email at info@osler.org or by phone at 800-356-7537.

TROUBLESHOOTING TIPS FOR FIXING THE MOST COMMON LOGIN PROBLEMS Clear your browser's cache If you need help clearing your browser's cache, click below for simple instructions on how to do it

Question 4

Do you have a repeat discount? Lower Price showing after purchasing a subscription based review?

Accepted Answer

Review course: live or virtual review. Once you have taken our live/virtual review course at the full physician or resident fee, future live/virtual review courses may become eligible for a 20% discount off the standard physician rate.

Subscription-Based Online recorded products As a return customer, your loyalty is rewarded with a discounted price for future purchases of our Subscription-Based online course product. This is why you now see a lower price when you are logged into your account.

Why is the price for the Subscription-Based online review product now lower? Wondering why the price for the Subscription-Based online review product is now lower? It's because, as a return customer, you're now eligible for a discount on your future online product purchases. The lower price you see now is the discounted price.

Question 5

Video Player Help

Accepted Answer

${youtube}The Osler Institute Player Help

**The player controls left to right. ** 1. Play 2. Rewind 10 sec 3. Next up 4. Volume 5. Time Played/ Total Time 6. More Videos 7. Settings Quality Playback Rates 8. Full Screen

6 More Videos

7. Settings Quality

Playback Rates

Question 6

In which time zone are the Virtual Review Courses being held?

Accepted Answer

Unless noted otherwise, all our Virtual Review Courses are in Eastern Standard Time (EST).

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